Three years ago, when I abandoned FogBugz after having used it for nearly 20 years, I landed on Help Scout, a fantastic support system offered by a company that seems to have a positive spirit and, cherry on top, is based locally to me in Boston.

Three years ago, when I abandoned FogBugz after having used it for nearly 20 years, I landed on Help Scout, a fantastic support system offered by a company that seems to have a positive spirit and, cherry on top, is based locally to me in Boston.