In most organizations, interfacing with IT comes down to: “Help, my computer isn’t working, can you fix it?” Employees generally don’t know the full scope of what IT does, i.e., infrastructure, application, engineering, and so on.

In most organizations, interfacing with IT comes down to: “Help, my computer isn’t working, can you fix it?” Employees generally don’t know the full scope of what IT does, i.e., infrastructure, application, engineering, and so on.