Rarely useful answers from support — Companies risk alienating customers who seek help, potentially damaging loyalty.
Frequent and burdensome requests for clarification — Over time, users may feel more frustrated by the lack of immediate solutions, increasing their dissatisfaction.
Dustin Bluck (Hacker News): I had an idea when I bought Castro that human support based around actual user experience was an easy differentiator. I’ve rarely gotten useful answers from support from services I use.
